Bug: New Domain Mobile App Sign In Issue#1299

Hello, still having the issue where we must enter our credentials on the iOS App every single time. We noticed it is when one of our white label customers tries to use the app. We changed the domain admin name, and now the login finds two accounts under the same email. Account 1) is business.admin.domain.com, Account 2) is business.admin.trafft.com. Seems like adding a new domain is causing the need to constantly login to the iOS app.

Thanks! We believe we have identified the cause of this issue and plan to address it in the upcoming sprint.

P.S. Please remember that this page is intended for feature suggestions. For assistance, our support team is accessible through the in-app chat beacon.

It’s generally more convenient for us if you contact support through chat, as this allows us to immediately identify your account and directly investigate the issue.

Thank you once again, and we will keep you updated on the progress of this bug!

Best,
Trafft team

Yup experiencing issue after issue with this iOS app.