Waiting List#520

It would be great if when the schedule is busy people can add themselves to a waiting list and receive a notification when an appointment is free

Allow registered customers to be able to pick dates and times they want to watch, so they can snap up dates and times if someone reschedules or cancels at those times.

This is what Nearcut offer and it helps their barbers fill cancellations. Basically the barbers end customers select dates and times they want to get their haircut and when the slot becomes available they can book the slot. This is what I’m thinking for Trafft. Something simple…

1. Customer selects preferred slots (date and time)
2. If original customer cancels the others watching the slot are sent an email to book the slot (pre-filled clickable booking link that instantly selects the date and time)
3. Customer clicks link and they select the other parameters and book the slot.

Seems fairly easy. Let’s get this feature going!!

@Aleksandar Vukovic see above. Waiting list is an industry standard amongst many booking systems such as Nearcut, Book in Beautiful, ovatu.com and many others.

Another provider ovatu.com providing a waiting list.

Hi Oliver! We’ve incorporated the waiting list feature into our plans, but we can’t specify a completion date at this time.

I would like to offer a service (specifically a course for a group ~10/15 ppl, but with no date (just the day and time of the day) since the group would start only when there are 10/15 ppl gathered.
so they would make a deposit and than when the group is full it would start - that would be an amazing option - hard to find elsewhere. Also it would be great if I could inform the ppl that are waiting of the progress, since this is a mental health group it should show only the number of ppl already subsribed but with no personal data.

@Marija Maksimovic is this coming in 2025, can your devs at least confirm that? It’s completely unacceptable that the waiting list hasn’t been worked on and launched sooner. But I’ve almost given up on it at this point.

Is there any update on this? @Marija Maksimovic

Hi! We don’t have an update on the Waiting List yet, as our current focus is on the Packages feature.

Once that’s ready, we’ll reassess our priorities.

We’ll keep you posted!

Best,
Trafft team

I wish this was a feature already

I am a big fan of Trafft and the agency tier. New feature waitinglist — This feature would be absolutely desirable. I just organized an event with 50 participant spots. Now all spots are taken. Anyone trying to book now has no alternative and becomes a lost customer. How great would it be if newly available spots didn’t remain empty or go to a random visitor who happened to be on the page at the right time after a cancellation? It would be much better and fairer if available spots didn’t stay empty and instead were offered to people on a waiting list. And in any case, we’d have the contact information, and the customer wouldn’t feel left out in the cold.

Best,
André

How is this still not a live feature. One of the most asked for features and you simply don’t give a damn. I’ve been waiting for years since your first AppSumo deal launch, and now you’ve returned to AppSumo and still no waiting list.

It’s terrible business management to completely ignore your customer base’s wants and needs, an to instead launch features you fancy doing first.

I know there are some prerequisites for features from time to time, but this is just plain and simply Trafft ignoring their customers and early financial backers. I feel let down and unappreciated.

Great news, the Waiting List is now available in Trafft! 🎉

When a time slot is fully booked, customers can join a waiting list for it instead of leaving. As soon as a spot opens up (for example after a cancellation), everyone on the waiting list gets an email with a link to book. The first customer to book gets the spot, and the others are told the spot was taken and stay on the list.

How to turn it on:

1. In the dashboard, go to Services and click Edit Service on the service you want.
2. Open the Settings tab and scroll to Advanced Settings.
3. Enable “Show waiting list when the time slot is full”.
4. Set the “Waiting list capacity”, the maximum number of people who can wait for one time slot.
5. Save.

What customers see:

• A full slot is shown as “Waiting list (N)”, where N is the number of people already waiting.
• They select the slot, enter their details and click “Join waiting list”. No payment is needed to join.
• They get a confirmation email with their position and a link to leave the list.
• When a spot frees up, the booking link from the email opens the booking form with their details and the time slot already filled in.

You can see everyone waiting for a slot in the dashboard under Appointments, on the Waiting List tab and in the appointment’s details.

Thanks to everyone who requested and upvoted this! If you have ideas for the next version (like waiting for a date or time range), please open a new post.